Privacy Policy

Last updated: 2025. This Privacy Policy explains how Mattere Pty Ltd (ABN 80 703 157 064), a professional business and consulting services provider based in Melbourne VIC, handles personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. Who We Are

Mattere Pty Ltd (ABN 80 703 157 064) provides professional business and consulting services to clients across Australia. Our website is located at https://mattere.online. If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at ceo@mattere.online.

2. The Australian Privacy Principles

The Privacy Act 1988 (Cth) and the Australian Privacy Principles govern how Australian organisations collect, hold, use and disclose personal information. Mattere Pty Ltd is committed to complying with the APPs in all aspects of our operations, including our consulting engagements, marketing activities and website interactions.

3. Personal Information We Collect

We may collect the following types of personal information:

• Your name, email address and business details when you submit an enquiry, request a quote or engage our services.
• Information you provide in correspondence, including messages sent to ceo@mattere.online or through our contact and quote forms.
• Business information relevant to a consulting engagement, such as company details, project requirements and supporting documents you choose to share with us.
• Technical information collected through our website, such as IP address, browser type and pages visited, where analytics tools are used.

We only collect personal information that is reasonably necessary for one or more of our functions or activities, in line with APP 3.

4. How We Collect Personal Information

We collect personal information directly from you, typically when you:

• Complete the contact form or quote request form on our website.
• Send us an email.
• Communicate with us during a consulting engagement.

Where it is reasonable and practicable, we will collect personal information directly from you. We do not ordinarily collect personal information from third-party sources, and we do not collect sensitive information (as defined in the Privacy Act) unless it is necessary and you have consented.

5. Why We Use Your Personal Information

We use personal information for purposes including:

• Responding to your enquiries and providing requested quotations.
• Delivering professional business and consulting services to you or your organisation.
• Managing our client relationships, including record keeping and invoicing.
• Improving our website and services.
• Complying with legal and regulatory obligations.

We will not use your personal information for direct marketing without your consent, and where we do send marketing communications, you may opt out at any time by contacting us at ceo@mattere.online (APP 7).

6. Disclosure of Personal Information

We do not sell or rent personal information. We may disclose personal information only in the following circumstances:

• To service providers who assist us with our operations (such as website hosting or email delivery), under appropriate confidentiality obligations.
• Where disclosure is required or authorised by law, or by a court or tribunal order.
• With your consent, or where you would reasonably expect us to disclose the information for the purposes described in this policy.

We do not ordinarily send personal information outside Australia. If we ever need to do so, we will take reasonable steps to ensure the overseas recipient complies with the APPs, in accordance with APP 8.

7. Data Quality and Security

We take reasonable steps to ensure the personal information we hold is accurate, complete and up to date (APP 10). We also take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure (APP 11). This includes storing information securely and limiting access to personnel who need it to perform their duties. When personal information is no longer needed for a permitted purpose and we are not required to retain it by law, we will destroy or de-identify it.

8. Access and Correction

Under APP 12 and APP 13, you have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, out of date, incomplete or misleading. To make a request, please email ceo@mattere.online. We will respond within a reasonable period. In some limited circumstances, we may decline access where permitted by the Privacy Act; if so, we will explain why and how you may complain about the decision.

9. Anonymity

Where it is lawful and practicable, you may deal with us anonymously or using a pseudonym, for example when browsing our website. However, to provide consulting services or respond to a quote request, we will generally need to identify you.

10. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality and analyse site usage. You can configure your browser to refuse cookies; doing so may affect some features of the website.

11. Complaints and Contact

If you believe we have breached the Australian Privacy Principles or the Privacy Act, please contact us first at ceo@mattere.online so we can investigate and respond. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Mattere Pty Ltd
ABN 80 703 157 064
Melbourne VIC
Email: ceo@mattere.online